Terms of service

Together Mart — Terms and Conditions of Sale and Website Use

Last updated: 1 September 2026

1. About these Terms

This website at togethermart.com.au (the Site) is operated by Together Mart Pty Ltd (ABN 79 695 117 027) (Together Mart, we, us, our).

These Terms and Conditions (Terms) apply to your use of the Site and to every order you place with us. By using the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

These Terms should be read together with our Privacy Policy, our Refund and Returns Policy, and our Pickup and Delivery Policy, each of which forms part of these Terms.

2. Eligibility, accounts and communications

You must be at least 18 years of age to create an account or place an order.
You must provide accurate, current and complete information, including a valid mobile phone number and email address. Your phone number is our primary means of identifying you and your order at collection.
You may hold only one account per person. We may treat multiple accounts opened by the same person or household as a single account.
You are responsible for keeping your account details and password secure and for all activity on your account. Notify us immediately if you suspect unauthorised use.
By placing an order you agree to receive emails and SMS messages from us about that order, including confirmation, readiness for collection, delays and collection reminders. These are service messages, not marketing, and are sent regardless of your marketing preferences.
We may refuse, suspend or close an account, or refuse to supply, where we reasonably believe information given to us is false, where an account is being misused, or where supply would be unlawful.

3. Products, prices and information

All prices are in Australian dollars (AUD) and, where applicable, include GST. A tax invoice is issued with your order confirmation.
Prices, product ranges and promotions may change at any time. The price that applies to your order is the price displayed at the time you complete checkout.
Product images, descriptions, weights, package sizes and country of origin are provided as a guide only. Manufacturers change packaging and formulations without notice. The information on the actual product packaging prevails over anything shown on the Site.
If you have a food allergy, intolerance or other dietary requirement, you must read the label on the product itself before consuming it. We cannot guarantee that any product is free of any particular allergen, and many of our products are handled in facilities that also handle nuts, sesame, soy, wheat, milk, egg, fish, shellfish and crustacea.
If a product is listed at an obviously incorrect price or with an obvious error in its description, we may cancel the affected order (or the affected line) before collection and refund you in full. This is your sole remedy in those circumstances.

4. Products sold by weight

Some products are sold by unit price (for example, $0.99 per kilogram). Where you order a product by weight:

the quantity shown is an approximate quantity and we will pick as close to it as is practicable;
a variance of up to 5% above or below the ordered weight is accepted by you as satisfactory supply and is not a failure to comply with these Terms; and
where an item is naturally variable (for example whole fruit, whole fish, or a whole box), the closest available whole unit will be supplied.

5. Purchase limits and resale

We may set and enforce maximum purchase quantities per product, per customer, per household or per order. Any limit will be shown on the Site at the time you order, or notified to you within a reasonable time after you order.
You must not purchase products from us for resale to a third party or for trade purposes without our prior written consent.
If we reasonably believe you have placed multiple orders, whether under the same or different account or contact details, in order to get around a purchase limit, we may reject or cancel all of those orders. We will notify you before, or within a reasonable time after, doing so, and will refund any amount you have paid for a cancelled order.

6. Group Buy and Limited Release orders

Many of our products are offered as a Group Buy or Limited Release: a fixed quantity is released at a stated time and at a stated price, and orders close at a stated cut-off (or earlier if the quantity sells out).

How a contract is formed. Product listings are an invitation to treat, not an offer. Your order is an offer to buy. A binding contract is formed only when we accept your order by sending you an order confirmation. Each order we accept is a separate agreement between you and us for the products in that order.
Quantities are limited. Any live "remaining quantity" counter shown on the Site is indicative only and may not update instantly. Placing an item in your cart does not reserve it. Orders are accepted in the sequence in which payment is completed.
If we cannot supply. We may decline or cancel all or part of an order at any time before collection, including where stock is unavailable or damaged, where a Group Buy did not reach the minimum quantity required for us to proceed, where an incoming shipment is delayed or rejected, where a pricing or listing error has occurred, where the order breaches these Terms or any law, or where we reasonably suspect fraud or misuse. We will give you reasonable notice by phone, SMS or email, and will refund the affected amount in full to your original payment method. A full refund is your sole remedy in these circumstances.
Changes and cancellation by you. Because Group Buy stock is purchased in for confirmed orders and is largely perishable, orders cannot be changed or cancelled by you once the Group Buy has closed. Before the Group Buy closes, you may request a change or cancellation by contacting us, and we will accommodate it where we reasonably can.

7. Payment, fraud and risk checks

Payment must be made in full at the time you place your order. We accept the payment methods shown at checkout.
Payments are processed by our third-party payment providers. We do not receive or store your full card number.
You warrant that you are authorised to use the payment method you provide. If a payment is reversed, charged back or dishonoured after we have supplied your order, you must pay us the outstanding amount on demand, together with any reasonable costs we incur in recovering it.
We and our payment providers may carry out fraud and risk assessment checks on orders. Where an order does not pass those checks, we may decline or cancel it and refund any amount paid.
Ownership of and risk in the goods pass to you when the goods are collected by you or your authorised representative.

8. Collection and delivery

Orders are supplied for collection at the location and during the collection window stated in your order confirmation, unless a delivery option is expressly offered and selected at checkout. Full details, including what happens to uncollected orders, are set out in our Pickup and Delivery Policy, which forms part of these Terms.

9. Alcohol

Together Mart Pty Ltd holds Packaged Liquor Sales Licence No. 57713141 under the Liquor Licensing Act 1997 (SA). Where liquor is offered on the Site, the following additional terms apply and prevail over any inconsistent term:

It is an offence to sell or supply liquor to, or to obtain liquor on behalf of, a person under the age of 18 years. Penalties apply under the Liquor Licensing Act 1997 (SA).
By ordering liquor you declare that you are aged 18 years or over, that the person collecting or receiving the order is aged 18 years or over, and that you are not obtaining liquor on behalf of a person under 18.
Place of supply. Liquor is sold, accepted and supplied at our licensed premises. Title to liquor, and the place of supply of that liquor, occurs at the licensed premises from which we fulfil your order. We do not supply liquor from any place that is not licensed under applicable liquor licensing laws, even if that place is where the rest of your order is collected. We may nominate which licensed premises will fulfil the liquor part of your order, and we will confirm the collection point and collection times for that part of your order in your order confirmation or by SMS or email.
Liquor may be collected only during the hours authorised by our licence, which may differ from our general store hours.
Acceptable proof of age and identity must be produced at collection: a current Australian driver's licence, an Australian Proof of Age card, a current passport, or a Keypass identification card. Where the law requires us to keep a record, we may record the type of identification produced and the name and date of birth of the person collecting, and we will handle that record in accordance with our Privacy Policy.
We will refuse to supply liquor, and may cancel the liquor portion of an order, where satisfactory proof of age is not produced, where we believe the liquor is intended for a person under 18, or where the person collecting appears to be intoxicated or affected by drugs. Where we refuse supply on these grounds we will refund the price of the liquor; you are not entitled to any other remedy.
Liquor is not sold in a quantity, or in circumstances, that would breach the conditions of our licence. We may limit liquor quantities per order or per customer.
For health, safety and licensing reasons, liquor cannot be returned or exchanged once it has left our premises, except where you have a right to a remedy under the Australian Consumer Law.

10. Your obligations and acceptable use

You must not:

use the Site for any unlawful purpose, or in a way that damages, disables, overburdens or impairs the Site or interferes with any other person's use of it;
use any robot, scraper, bot or automated means to access the Site, place orders, or acquire Group Buy stock;
attempt to gain unauthorised access to the Site, our systems, or any account that is not yours; or
post or transmit any content that is unlawful, defamatory, misleading, offensive, or that infringes another person's rights.

We may suspend or terminate your access and cancel affected orders (with a full refund of any amount paid for cancelled orders) if you breach this clause.

11. Conduct towards our team and other customers

We are committed to the safety of our staff and customers. We may refuse or cancel your order, restrict or remove your access to your account or the Site, or refuse to serve you in store, where we reasonably believe that you, or a person using your account or collecting your order, has:

verbally abused, threatened, harassed or physically assaulted (or attempted to assault) any of our staff or customers;
behaved in an offensive, aggressive or inappropriate way at our premises or in communications with us;
damaged or attempted to damage our property; or
attended our premises while intoxicated or affected by drugs in a way that creates a risk to others.

Where we cancel an order under this clause, we will refund any amount you have paid for that order.

12. Reviews and content you submit

If you submit a review, photograph, comment or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify and display that content in connection with our business. You warrant that you own or are licensed to submit the content and that it does not infringe any third party's rights. We may remove any submitted content at our discretion.

13. Intellectual property

All content on the Site, including the Together Mart name and logo, text, graphics, photographs, layout and software, is owned by or licensed to us and is protected by Australian and international intellectual property laws. You may view and print pages for your own personal, non-commercial use. You must not otherwise copy, reproduce, adapt, publish, distribute or commercially exploit any part of the Site without our prior written consent.

14. Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

For goods, if there is a major failure you may choose a refund or a replacement. If the failure is not major, we may choose to repair, replace or refund the goods.

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded, restricted or modified.

15. Limitation of liability

To the maximum extent permitted by law, and subject to clause 14, our liability to you for any claim arising out of or in connection with these Terms, the Site, or any product supplied by us is limited, at our option, to: replacing the goods; supplying equivalent goods; repairing the goods; paying the cost of replacing the goods or acquiring equivalent goods; or refunding the price you paid for the goods.
To the maximum extent permitted by law, we are not liable for any indirect, special or consequential loss, or for loss of profit, loss of revenue, loss of opportunity or loss of data, however arising.
To the maximum extent permitted by law, and subject to clause 14, our total aggregate liability in connection with any order is limited to the amount you paid for that order.
We do not warrant that the Site will be available uninterrupted or error free, that it will be free of viruses, or that any information on it is complete or current. Access to the Site may be suspended, restricted or withdrawn at any time.
Once goods have been collected, you are responsible for storing, handling, transporting and preparing them safely, including maintaining the cold chain for chilled and frozen products and observing use-by and best-before dates. We are not liable for any loss caused by a failure to do so.

16. Indemnity

To the maximum extent permitted by law, you indemnify us against any loss, damage, cost or expense (including reasonable legal costs) that we suffer arising out of your breach of these Terms, your misuse of the Site, or your supply of any product purchased from us to another person in breach of any law.

17. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By placing an order you consent to us collecting, using and disclosing your personal information as set out in that policy.

18. Changes to these Terms

We may update these Terms from time to time. The version published on the Site at the time you place an order is the version that applies to that order. Changes do not apply retrospectively to orders already accepted by us. Please review these Terms each time you order.

19. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay is caused by an event beyond our reasonable control, including fire, flood, extreme weather, epidemic or pandemic, industrial action, supplier or shipping failure, quarantine or biosecurity action, power or telecommunications failure, or government action. Where such an event prevents us from supplying your order, we will refund you in full.

20. General

Governing law. These Terms are governed by the laws of South Australia. You and we submit to the non-exclusive jurisdiction of the courts of South Australia and the courts competent to hear appeals from them.
Severance. If any part of these Terms is found to be void, unenforceable or unlawful, it is severed and the remainder of these Terms continues in force.
Waiver. A failure or delay by us in exercising a right under these Terms is not a waiver of that right.
Entire agreement. These Terms, together with our Privacy Policy, Refund and Returns Policy and Pickup and Delivery Policy, are the entire agreement between you and us in relation to your use of the Site and your orders.
Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights on notice to you.

21. Contact us

Together Mart Pty Ltd (ABN 79 695 117 027)
291 Payneham Road, Royston Park SA 5070, Australia
Email: togethermart.01@gmail.com
Phone: 08 8102 4358